The team is committed to supporting every one of the 240 customers that have chosen to occupy property in SEGRO’s West London region.
The aim is to promote good business relationships by recognising the mutual benefits that can flow from adapting a partnership approach. The team seeks to do this by: -
- Listening to our customers and understanding their needs
- Communicating in a clear manner and using plain English
- Being positive, helpful, accessible and efficient
- Demonstrating transparency, openness and value for money in our dealings
- Being proactive in supporting business growth
The team welcomes feedback both positive and negative and we regularly seek views through an annual customer satisfaction survey. This enables the West London team to adapt its approach and aid continuous improvement.
The team benchmarks its performance with reference to measures such as customer retention and repeat business. These metrics currently stand at 65% and 40% respectively. Whilst good when compared to our competitors and reflecting the importance of the team’s customer focus, the region is constantly striving for improved performance.